QuestionS?
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Our Online eBooksAre the online eBooks free?
Yes, simply click on an eBook cover to view. Free eBooks: How do I access translate feature or switch viewing modes?
Please view our tutorial pages: Can I print the online eBooks?
No, you will need to purchase printable PDF eBooks from our store: I am unable to turn the flipbook pages once opened.
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Prior to PurchasingAfter I have made my purchase, where can I find my download links?
After you have made your purchase, you will receive two emails:
What is my download limit?
Each digital product has a time limit of 7 days within which to download. What is your return policy?
Our eBooks and educational resources (worksheets, lesson plans ... ) cannot be returned, as once they are installed on your computer they cannot be taken back by us. What payment methods are accepted?
We accept payments via PayPal. PayPal will provide you with two options: a) Make payment using your PayPal account. b) Pay using your credit card. What currency are the prices in?
All prices are in USD. - Currency Converter |
After PurchasingWhat electronic devices can I use to store and read the eBooks from?
The eBooks can be saved and read from any computer, laptop, smartphone or handheld reader that supports PDF files. How come I can't see the audio buttons on the FSL or ESL eBooks?
In order to access the audio buttons, you will need to open the eBooks using a free version of Adobe Acrobat Reader 9.0 or higher. I am unable to hear the sound on the FSL or ESL eBooks.
If you are experiencing difficulty hearing the audio files, please try the following:
Can I print the FSL or ESL eBooks without the audio buttons showing?
Yes.
How can I print the PDF files as booklets?
Please click on the link to view the instructions for printing using Acrobat or Reader. |
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SubscriptionsAfter I have made my purchase, where can I find access to my subscription?
After you have made your purchase, you will receive two emails:
To view your subscription, login and access to the videos will be granted in the drop-down menu. Access to subscription page(s) has not been granted.
Please ensure you login using the same email address you provided PayPal when purchasing your subscription, any other email address will not work. What are the terms for personal and school use?
Personal: Your subscription can be used at home for any number of children in your family. School Use: Your subscription can be used in any number of classrooms at your school and can be shared with parents as a learning resource. What is your return policy?
Subscriptions are non-refundable. What payment methods are accepted?
We accept payments via PayPal. PayPal will provide you with two options: a) Make payment using your PayPal account. b) Pay using your credit card. What currency are the prices in?
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DownloadsAfter I have made my purchase, where can I find my download links?
After you have made your purchase, you will receive two emails:
What is my download limit?
Each digital product has a time limit of 7 days within which to download. What format are the videos in?
Videos are in mp4 format. I am unable to view the videos.
Videos require the installation of a third-party software such as Windows Media Player or Quick Time to be able to view them on a computer. What is your return policy?
Learning videos cannot be returned, as once they are installed on your computer they cannot be taken back by us. What payment methods are accepted?
We accept payments via PayPal. PayPal will provide you with two options: a) Make payment using your PayPal account. b) Pay using your credit card. What currency are the prices in?
All prices are in USD. - Currency Converter |
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