QuestionS?
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Online eBooksAre the online eBooks free?
Yes, simply click on an eBook cover to view. Free eBooks: How do I access translate feature or switch viewing modes?
Please view our tutorial pages: Can I print the online eBooks?
No, you will need to purchase printable PDF eBooks from our store: I am unable to turn the flipbook pages once opened.
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Prior to PurchasingWhat are the terms for personal use?
eBooks and printable teaching resources (worksheets, assessments etc.) can be used at home for any number of children in your family. For more information see our Terms and Conditions. What are the terms for school use?
eBooks and teaching resources (worksheets, lesson plans, assessments etc.) can be used in any number of classrooms at a single school. For more information see our Terms and Conditions. What is your return policy?
Our eBooks and educational resources (worksheets, lesson plans ... ) cannot be returned, as once they are installed on your computer they cannot be taken back by us. What payment methods are accepted?
We accept debit cards and credit cards through Stripe. We also accept payments via PayPal. PayPal will provide you with two options: a) Make payment using your PayPal account. b) Pay using your credit card. What currency are the prices in?
All prices are in Canadian Dollars (CAD). - Currency Converter |
After PurchasingAfter I have made my purchase, where can I find my download links?
Stripe - If you made your purchase using Stripe, you will receive two emails:
PayPal - If you made your purchase using PayPal, you will receive three emails:
What is my download time limit once purchased?
Each digital product has a time limit of 72 hours within which to download onto your computer. What electronic devices can I use to store and read the eBooks from?
The eBooks can be saved and read from any computer, laptop, smartphone or handheld reader that supports PDF files. How come I can't see the audio buttons on the FSL or ESL eBooks?
In order to access the audio buttons, you will need to open the eBooks using the latest free version of Adobe Acrobat Reader. I am unable to hear the sound on the FSL or ESL eBooks.
If you are experiencing difficulty hearing the audio files, please try the following:
Can I print the FSL or ESL eBooks without the audio buttons showing?
Yes.
How can I print the PDF files as books or booklets?
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Prior to PurchasingWhat are the terms for personal use?
Videos can be used at home for any number of children in your family. For more information see our Terms and Conditions. What are the terms for school use?
Videos can be used in any number of classrooms at a single school. For more information see our Terms and Conditions. What is your return policy?
Subscriptions cannot be cancelled before the yearly renewal is up. What payment methods are accepted?
We accept debit cards and credit cards through Stripe. What currency are the prices in?
All prices are in Canadian Dollars (CAD). - Currency Converter |
After PurchasingAfter I have made my purchase, where can I find my subscription pages?
After logging into the website, your subscription page(s) will appear in the My Account section in the drop-down menu. Click on the page you would like to view. Do I need third-party software to view videos?
I am unable to view the videos
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Prior to PurchasingWhat are the terms for personal use?
Videos can be used at home for any number of children in your family. For more information see our Terms and Conditions. What are the terms for school use?
Videos can be used in any number of classrooms at a single school. For more information see our Terms and Conditions. What is your return policy?
Learning videos cannot be returned, as once they are installed on your computer they cannot be taken back by us. What payment methods are accepted?
We accept debit cards and credit cards through Stripe. We also accept payments via PayPal. PayPal will provide you with two options: a) Make payment using your PayPal account. b) Pay using your credit card. What currency are the prices in?
All prices are in Canadian Dollars (CAD). - Currency Converter |
After PurchasingAfter I have made my purchase, where can I find my download links?
Stripe - If you made your purchase using Stripe, you will receive two emails:
PayPal - If you made your purchase using PayPal, you will receive three emails:
What is my download time limit once purchased?
Each digital product has a time limit of 72 hours within which to download onto your computer. What format are the videos in?
Videos are in mp4 format. I am unable to view the videos.
Videos require the installation of a third-party software such as VLC Media Player, Windows Media Player or Quick Time to be able to view them on a computer. |
Prior to PurchasingWhat are your shipping times?
Books will be shipped from Canada within 1 to 2 business days. An email confirming that items have been shipped will be sent to you. Orders within Canada:
International Orders:
What payment methods are accepted?
We accept debit cards and credit cards through Shopify Payments. We also accept payments via PayPal. PayPal will provide you with two options: a) Make payment using your PayPal account. b) Pay using your credit card. What currency are the prices in?
All prices are in Canadian Dollars (CAD). - Currency Converter What are your shipping policies?
Orders within Canada:
International Orders:
What about shipping for bulk orders?
For bulk orders, please use contact form or send us an email at education@shalabooks.com for pricing. |
After PurchasingWhat is your return policy?
Once books are received, you will have 30 days to return them. Full refunds will be given for items that are received within the 30 days that are in good condition and that have not been used. Return shipping fees must be paid by the customer. Return address: Education by Shala Books Inc. 136 Falcon Place Osoyoos B.C. V0H 1V6 For questions regarding returns, please email education@shalabooks.com or use contact form. What if books are not received?
For items that may be lost during shipping, please email education@shalabooks.com or use contact form. |
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Prior to PurchasingWhat can eGift Cards be used towards?
Education by Shala Books Inc. eGift Cards can be applied towards the purchase of any of our printable and downloadable resources. (Subscriptions not included.) Do eGift Cards expire?
No, our eGift Cards never expire. What is your return policy?
Our eGift Cards cannot be returned. What payment methods are accepted?
We accept debit and credit cards through Stripe. We also accept payments via PayPal. PayPal will provide you with two options: a) Make payment using your PayPal account. b) Pay using your credit card. What currency are the prices in?
All prices are in Canadian Dollars (CAD). - Currency Converter |
After PurchasingAfter I have made my purchase, where can I find the link to the eGift Card.
Stripe - If you made your purchase using Stripe, you will receive two emails:
PayPal - If you made your purchase using PayPal, you will receive three emails:
How will the recepient receive their eGift Card?
There are two ways to share the eGift Card:
The email containing the eGift Card was lost.
Contact us and we will be happy to resend it. |