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FAQ

Our Online eBooks

Are the online eBooks free?
Yes, simply click on an eBook cover to view.

Free eBooks:
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How do I access translate feature or switch viewing modes?
Please view our tutorial pages:
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Can I print the online eBooks?
No, you will need to purchase printable PDF eBooks from our store:
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I am unable to turn the flipbook pages once opened.
  • Try using a different web browser, we recommend using Internet Explorer.
  • Please ensure your browser allows flash.

OUR PRINTABLE RESOURCES

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Prior to Purchasing

After I have made my purchase, where can I find my download links?
After you have made your purchase, you will receive two emails:
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  1. An email from PayPal confirming your purchase.
  2. An email from Education by Shala Books containing your download links - please check your junk folder.
What is my download limit?
Each digital product has a time limit of 7 days within which to download.
What is your return policy?
Our eBooks and educational resources (worksheets, lesson plans ... ) cannot be returned, as once they are installed on your computer they cannot be taken back by us.
What payment methods are accepted?
​We accept payments via PayPal. PayPal will provide you with two options:
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a)  Make payment using your PayPal account.
b)  Pay using your credit card.
What currency are the prices in?
All prices are in USD. -  Currency Converter

After Purchasing

What electronic devices can I use to store and read the eBooks from?
The eBooks can be saved and read from any computer, laptop, smartphone or handheld reader that supports PDF files.
How come I can't see the audio buttons on the FSL or ESL eBooks?
In order to access the audio buttons, you will need to open the eBooks using a free version of Adobe Acrobat Reader 9.0 or higher.
I am unable to hear the sound on the FSL or ESL eBooks.
If you are experiencing difficulty hearing the audio files, please try the following:

  • Check to make sure your computer has a sound card, or sound processor.  Ensure it's working properly.
  • Make sure the volume on your computer is turned up loud enough.
  • Ensure you have an updated version of Flash Player on your computer.
  • Try opening in the eBooks in a free version of Adobe Acrobat Reader (9.0 or above).
Can I print the FSL or ESL eBooks without the audio buttons showing?
​​Yes.

  1. Right click on your PDF eBook.​
  2. Select Open instead of viewing using Adobe Acrobat Reader. This will allow you to view and print the eBook without the audio buttons appearing.
How can I print the PDF files as booklets?
Please click on the link to view the instructions for printing using Acrobat or Reader.

OUR LEARNING VIDEOS

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Subscriptions

After I have made my purchase, where can I find access to my subscription?
After you have made your purchase, you will receive two emails:
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  1. An email from PayPal confirming your purchase.
  2. An email from Education by Shala Books containing an invitation to view your subscription (unless you have already registered on the site, in which case simply login.)

To view your subscription, login and access to the videos will be granted in the drop-down menu.
Access to subscription page(s) has not been granted.
Please ensure you login using the same email address you provided PayPal when purchasing your subscription, any other email address will not work.
What are the terms for personal and school use?
Personal: Your subscription can be used at home for any number of children in your family.

School Use: Your subscription can be used in any number of classrooms at your school and can be shared with parents as a learning resource.
What is your return policy?
Subscriptions are non-refundable.
What payment methods are accepted?
​We accept payments via PayPal. PayPal will provide you with two options:
​
a)  Make payment using your PayPal account.
b)  Pay using your credit card.
What currency are the prices in?
All prices are in USD. -  Currency Converter

Downloads

After I have made my purchase, where can I find my download links?
After you have made your purchase, you will receive two emails:
​
  1. An email from PayPal confirming your purchase.
  2. An email from Education by Shala Books containing your download links - please check your junk folder.
What is my download limit?
Each digital product has a time limit of 7 days within which to download.
What format are the videos in?
Videos are in mp4 format.
I am unable to view the videos.
Videos require the installation of a third-party software such as Windows Media Player or Quick Time to be able to view them on a computer.
What is your return policy?
Learning videos cannot be returned, as once they are installed on your computer they cannot be taken back by us.
What payment methods are accepted?
​We accept payments via PayPal. PayPal will provide you with two options:
​
a)  Make payment using your PayPal account.
b)  Pay using your credit card.
What currency are the prices in?
All prices are in USD. -  Currency Converter

FURTHER QUESTIONS?

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