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FAQ

Online eBooks

Are the online eBooks free?
Yes, simply click on an eBook cover to view.

Free eBooks:
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How do I access translate feature or switch viewing modes?
Please view our tutorial pages:
​
Can I print the online eBooks?
No, you will need to purchase printable PDF eBooks from our store:
​
I am unable to turn the flipbook pages once opened.
  • Try using a different web browser, we recommend using Internet Explorer.
  • Please ensure your browser allows Flash.

PRINTABLE RESOURCES

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Prior to Purchasing

What are the terms for personal use?
eBooks and printable teaching resources (worksheets, assessments etc.) can be used at home for any number of children in your family.

For more information see our Terms and Conditions.
What are the terms for school use?
eBooks and teaching resources (worksheets, lesson plans, assessments etc.) can be used in any number of classrooms at a single school.

For more information see our Terms and Conditions.
What is your return policy?
Our eBooks and educational resources (worksheets, lesson plans ... ) cannot be returned, as once they are installed on your computer they cannot be taken back by us.
What payment methods are accepted?
​We accept debit cards and credit cards through Stripe.

We also accept payments via PayPal. PayPal will provide you with two options:
​
a)  Make payment using your PayPal account.
b)  Pay using your credit card.
What currency are the prices in?
All prices are in Canadian Dollars (CAD). -  Currency Converter

After Purchasing

After I have made my purchase, where can I find my download links?
Stripe - If you made your purchase using Stripe, you will receive two emails:

  1. An email from Education by Shala Books Inc. confirming your order.
  2. An email from Education by Shala Books Inc. containing your download links - please check your junk folder

PayPal - If you made your purchase using PayPal, you will receive three emails:
​
  1. An email from PayPal confirming your purchase.
  2. An email from Education by Shala Books Inc. confirming your order.
  3. An email from Education by Shala Books Inc. containing your download links - please check your junk folder.
What is my download time limit once purchased?
Each digital product has a time limit of 72 hours within which to download onto your computer.
What electronic devices can I use to store and read the eBooks from?
The eBooks can be saved and read from any computer, laptop, smartphone or handheld reader that supports PDF files.
How come I can't see the audio buttons on the FSL or ESL eBooks?
In order to access the audio buttons, you will need to open the eBooks using the latest free version of Adobe Acrobat Reader.
I am unable to hear the sound on the FSL or ESL eBooks.
If you are experiencing difficulty hearing the audio files, please try the following:

  • Check to make sure your computer has a sound card, or sound processor.  Ensure it's working properly.
  • Make sure the volume on your computer is turned up loud enough.
  • Check that your computer's operating system is up to date.
  • Check that your web browser is up to date. If your web browser has been updated and you still aren't having any luck, it means you will need to install a free web flash player extension. To do this, select 'extensions' from your browser's main menu, search for a flash player and install it.
Can I print the FSL or ESL eBooks without the audio buttons showing?
​​Yes.

  1. Right click on your PDF eBook.​
  2. Select Open instead of viewing using Adobe Acrobat Reader. This will allow you to view and print the eBook without the audio buttons appearing.
How can I print the PDF files as books or booklets?
Please click on the link to view the instructions for printing using Acrobat or Reader.

LEARNING VIDEOS - SUBSCRIPTION

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Prior to Purchasing

What are the terms for personal use?
Videos can be used at home for any number of children in your family.

​For more information see our Terms and Conditions.
What are the terms for school use?
​Videos can be used in any number of classrooms at a single school.

For more information see our Terms and Conditions.
What is your return policy?
​Subscriptions cannot be cancelled before the yearly renewal is up. ​
What payment methods are accepted?
We accept debit cards and credit cards through Stripe.
What currency are the prices in?
All prices are in Canadian Dollars (CAD). -  Currency Converter

After Purchasing

After I have made my purchase, where can I find my subscription pages?
After logging into the website, your subscription page(s) will appear in the My Account section in the drop-down menu. Click on the page you would like to view. ​
Do I need third-party software to view videos?
Videos are hosted by iPlayerHD, no additional third-party software is needed. ​
I am unable to view the videos
Please contact iPlayerHD for support. ​

LEARNING VIDEOS - DOWNLOADABLE

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Prior to Purchasing

What are the terms for personal use?
Videos can be used at home for any number of children in your family.

​For more information see our Terms and Conditions.
What are the terms for school use?
​Videos can be used in any number of classrooms at a single school.

For more information see our Terms and Conditions.
​​What is your return policy?
​Learning videos cannot be returned, as once they are installed on your computer they cannot be taken back by us.
What payment methods are accepted?
We accept debit cards and credit cards through Stripe.

We also accept payments via PayPal. PayPal will provide you with two options:
​
a)  Make payment using your PayPal account.
b)  Pay using your credit card.
What currency are the prices in?
All prices are in Canadian Dollars (CAD). -  Currency Converter

After Purchasing

After I have made my purchase, where can I find my download links?
Stripe - If you made your purchase using Stripe, you will receive two emails:

  1. An email from Education by Shala Books Inc. confirming your order.
  2. An email from Education by Shala Books Inc. containing your download links - please check your junk folder

PayPal - If you made your purchase using PayPal, you will receive three emails:
​
  1. An email from PayPal confirming your purchase.
  2. An email from Education by Shala Books Inc. confirming your order.
  3. An email from Education by Shala Books Inc. containing your download links - please check your junk folder.
What is my download time limit once purchased?
Each digital product has a time limit of 72 hours within which to download onto your computer.
What format are the videos in?
Videos are in mp4 format.
I am unable to view the videos.
Videos require the installation of a third-party software such as VLC Media Player, Windows Media Player or Quick Time to be able to view them on a computer.

PAPERBACK BOOKS

Prior to Purchasing

What are your shipping times?
Books will be shipped from Canada within 1 to 2 business days. An email confirming that items have been shipped will be sent to you. 

Orders within Canada:
  • Items usually arrive within 3 to 9 business days.
​
International Orders:​​
  • Items shipped to the United States usually arrive within 3 to 8 business days but may take up to 2 to 3 weeks.
  • Items shipped outside the United States may take 2 to 12 weeks to arrive. 
​​What payment methods are accepted?
We accept debit cards and credit cards through Shopify Payments.
​
We also accept payments via PayPal. PayPal will provide you with two options:
​
a)  Make payment using your PayPal account.
b)  Pay using your credit card.
What currency are the prices in?
All prices are in Canadian Dollars (CAD). -  Currency Converter
What are your shipping policies?
Orders within Canada:
  • Free shipping within Canada.
​
International Orders:
  • Flat rate fees apply to international orders per item ordered.
  • ​Customs and duties may apply to international orders and will be billed separately to recipient.​
What about shipping for bulk orders?
For bulk orders, please use contact form or send us an email at education@shalabooks.com for pricing.

After Purchasing

​​What is your return policy?
Once books are received, you will have 30 days to return them. Full refunds will be given for items that are received within the 30 days that are in good condition and that have not been used. Return shipping fees must be paid by the customer.

Return address:
Education by Shala Books Inc.
136 Falcon Place
Osoyoos B.C.
V0H 1V6
​
For questions regarding returns, please email education@shalabooks.com or use contact form.
What if books are not received?
For items that may be lost during shipping, please email education@shalabooks.com or use contact form.

EGIFT CARDS

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Prior to Purchasing

What can eGift Cards be used towards?
Education by Shala Books Inc. eGift Cards can be applied towards the purchase of any of our printable and downloadable resources. (Subscriptions not included.)
Do eGift Cards expire?
No, our eGift Cards never expire.
What is your return policy?
Our eGift Cards cannot be returned.
What payment methods are accepted?
​We accept debit and credit cards through Stripe.

We also accept payments via PayPal. PayPal will provide you with two options:
​
a)  Make payment using your PayPal account.
b)  Pay using your credit card.
What currency are the prices in?
All prices are in Canadian Dollars (CAD). -  Currency Converter

After Purchasing

After I have made my purchase, where can I find the link to the eGift Card.
Stripe - If you made your purchase using Stripe, you will receive two emails:

  1. An email from Education by Shala Books Inc. confirming your order.
  2. An email from Education by Shala Books Inc. containing the link to the eGift Card - please check your junk folder.

PayPal - If you made your purchase using PayPal, you will receive three emails:
​
  1. An email from PayPal confirming your purchase.
  2. An email from Education by Shala Books Inc. confirming your order.
  3. An email from Education by Shala Books Inc. containing the link to the eGift Card - please check your junk folder.
How will the recepient receive their eGift Card?
There are two ways to share the eGift Card:

  1. Share the gift card with the recipient by forwarding them the email that was sent to you.
  2. Copy the redemption code and the store address and share it with the recepient via any messaging app.
The email containing the eGift Card was lost.
Contact us and we will be happy to resend it.